The Challenge
They lacked a clear view of why customers were canceling their subscriptions. A Data Analyst was required to develop churn prediction models and provide actionable insights.
The Alpha Global Solution
Recruited a Customer Analytics Data Analyst experienced in churn prediction.
Implemented customer segmentation models to tailor retention strategies.
Developed a real-time churn dashboard, enabling the marketing team to act proactively.
Results and ROI
Client's Profile
LoyalTech, a subscription-based SaaS company, needed to reduce churn and improve user retention through data-driven insights.
Client's Testimonials
"Before working with Alpha Global, we had no real understanding of why customers were leaving. Their expert helped us turn data into action, and we’ve seen a dramatic improvement in retention." — VP of Customer Success, LoyalTech