The Challenge
Their IT support team was overloaded, struggling to provide timely assistance to remote employees across multiple time zones.
The Alpha Global Solution
Recruited an IT support team, from cities in Nigeria.
Implemented cloud-based IT helpdesk software with real-time ticket tracking.
Deployed automated troubleshooting bots to handle common issues.
Results and ROI
Client's Profile
CloudTech, a global SaaS company, needed remote IT support to assist their expanding global workforce.
Client's Testimonials
"Scaling IT support across different time zones felt impossible until Alpha Global stepped in. Their team made remote support effortless, keeping our global workforce productive and happy." — Head of IT, CloudTech