The Challenge
They needed a 24/7 IT support team to handle high ticket volumes but struggled to hire locally due to cost constraints.
The Alpha Global Solution
Recruited a dedicated IT support team (Level 1 & 2 support) with multilingual capabilities.
Deployed AI-powered ticketing automation to speed up resolutions.
Reduced ticket backlog by 75% in the first month.
Results and ROI
Client's Profile
TeleComNet, a large telecom provider, was losing customers due to long support response times and unresolved technical issues.
Client's Testimonials
"We were drowning in support tickets and frustrated customers. Alpha Global didn’t just provide us with an IT team; they provided a solution that turned things around fast. Our response times improved, costs went down, and customer satisfaction skyrocketed." — Head of Customer Operations, TeleComNet